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Error 797: A Connection to the Remote Access Server was not Made because the Modem was not Found

Yesterday I received an error message while connecting to the Internet from my laptop, "Error 797: A Connection to the Remote Access Server was not made because the modem was not found".

It happened when I connected a USB modem from one of my Internet Service Providers and clicked connection shortcut of another Service Provider.

I use the USB modems from Photon and Netconnect Internet Service Providers.

I connected Photon modem to my laptop and clicked the Netconnect connection wizard. The error message I received looks like the one in the image given below.

Connection to the Remote Access Server was not made

Reasons for Error 797: Modem not Found
The major reason for the error code "Error 797: A Connection to the Remote Access Server was not made because the modem was not found" is your computer failed to find the modem to establish a connection to the ISP.

You will get the same error message if the modem is not correctly installed on your computer.

Another reason is the port issues where the connected port is not responding or faulty. Now let us list all possible reasons to get this alert.

  1. You have not installed the driver properly

  2. Device failure

  3. Connection issues ( loose connection, faulty Ethernet cord, etc..)

  4. Computer issues

The solution for Error 797
The first step you should do is to ensure if the modem/adapter installed properly on your computer. If your computer is not detecting the modem, follow the steps below.

  1. Make sure you have clicked the correct connection shortcut

  2. Power Cycle

    If you have a USB modem, you should Unplug and replug it from the USB port of your PC.

    If it is not a USB modem, turn off the device and turn it on after one minute. Wait until the power light is steady.

    If you do not know the procedure, visit the link below.

    How to Power Cycle a Modem?

    Now check if you receive the same alert.

  3. Disable and Enable the adapter

    If the issue is related to the NIC, you have to disable it and turn on back. To disable and enable an adapter, follow the steps provided in the link below.
    How to Enable and Disable Adapter

  4. Update driver

    Driver compatibility issues may invoke this alert. Most models don't need any specific driver, but some require it.

    If the modem you are using requires a driver, and if the current one is outdated, you must update it. To update the driver software, click on the link below.
    How to Update Driver installed

CoreNetworkZ.com has tons of helpful tutorials on various topics in technology, Google AdSense, Networking, Android, etc..

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Alex George
Alex George has Engineering graduation in Computer Science and an MBA in Finance. He had been working as a senior Network Engineer for ten years. His specialization is in Cisco products. Traveling is one of his hobbies and visited various places as part of his onsite work. He visited different places as part of his onsite work like New York, Dubai, London, etc. Right now Alex is a director of one of the leading career development firms in India, which trains students for UPSC, SSC, and PSC examinations. He guides a lot of students to get selection for various prestigious institutions like CBI, Income Tax Department, etc. Alex George is a stock market investor and a very active intraday trader. Engineering Background: He has a B.Tech in Computer Science and Engineering and passed different network and security courses like CCNA, CCNP (Security), CEH, and various Microsoft certifications. Finance Background: Alex has an MBA in Finance. He is an active intraday trader and a Share Market Investor. Webmaster Skills: Alex is a blogger since 2004. He has a working knowledge of HTML, CSS, PHP, and JavaScrip.

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