Website Down Due to NameCheap DNS Server Issues

Today, I encountered a strange redirection issue with CoreNetworkZ.com. The bare address was not opening or redirecting to the WWW version.

Initially, I suspected my Internet Service Provider, but their support team confirmed that everything was working fine on their end. My next step was to check the Blogger settings.

However, after conducting detailed research on popular webmaster forums, I found that the issue was not with Blogger’s custom domain name settings.

Two friends, Merin and Juble, reached out to me with the same issue regarding their websites. Surprisingly, both had registered their domain names through NameCheap.

Juble said, "Hello, Alex. I can't access my travel blog on any device. It's a WordPress blog that has been online for five years. Can you fix it?"

As a last resort, I contacted the Domain Registar live chat support.

I registered https://www.CoreNetworkZ.com with NameCheap, one of my preferred domain registrars.

While troubleshooting the issue with the support representative, she informed me that it was due to a DDoS attack against their default DNS server. She mentioned that it would take some time to resolve.

The support representative suggested I change the DNS server assigned to my web address to their backup DNS system.

Although switching to a backup DNS server might help mitigate the effects of the DDoS attack, it can take up to 24 hours for the changes to take effect.

For the latest updates on the DDoS attack affecting NameCheap’s DNS system, follow the link below:

I have checked the status of CoreNetworkZ using various online tools. See the screenshots below.

I have checked the WWW version of CoreNetworkZ.com. I uploaded the screenshot of the test result. There are no problems with the WWW version.

But the worst thing was just about to start. I received a warning in my Google Webmaster Tools account.

This warning message says, "Google bot cannot access your site. Over the last 24 hours, Google bot encountered 54 errors while attempting to retrieve DNS information for your site."

If you are a NameCheap customer having issues redirecting your naked domain address to the WWW version, follow the steps below to resolve the issue.

I explained why the domain from Namecheap was down. It was due to their faulty DNS.

Here, I will explain how to replace the current NameCheap DNS server with a better-performing one for your website. To update your domain name's DNS settings on NameCheap, follow these steps:

1. Log in to your NameCheap account using this link: https://www.namecheap.com.

2. Navigate to Manage Domains under My Account.

3. Under General on the left-hand side, click Switch to DNS System v1.

   Check the box for Transfer your domain to DNS System v1.

   

4. Click the 'Save Changes' button.

5. You will see a DNS status update message.

   

6. Ensure your domain name servers are updated.