How to Fix Acer Aspire Laptop Random Freezing Issues?

I have been using an Acer Aspire Laptop for one year, and the major problem I am experiencing is its occasional freezing. I am using Microsoft Windows 10 pro 64 bit on it.

Due to its random freezes, I cannot rely on this Acer Aspire Laptop for my work presentations and coding.

If it gets stuck in the middle of a work, mouse and keyboard stop responding. Even the keyboard combination [Ctrl] + [Alt] + [Del] don't work.

I need to press the power button to restart the device.

When I searched on the Internet, I am not alone with this problem. A lot of people complain about the random freezing issues with Acer Aspire ES1 laptops.

I have written this tutorial based on my troubleshooting steps on Acer Aspire Laptop to find out the reasons for its sudden hanging and the fix.

Why Do Acer Aspire Laptops Freezes Randomly?
I could not find a straight answer to this question. Some users report their Acer laptop freeze while charging and cannot unfreeze using a keyboard or mouse.

Some users face this problem only when running high-end applications like computer games and Photoshop.

In my analysis, My Acer Aspire ES1 Laptop freezing has a connection with Windows 10 updates.

Another chance is the use of the Google Chome browser. While opening more tabs on Chrome, I noticed the CPU usage touches 100%.

With 100 percent CPU usage, we can expect overheating issues. Overheat will freeze any laptops.

Each Acer Aspire Laptops must have a different reason for the unexpected freeze.

If you are experiencing frequent unexplained system crashes on your Acer Aspire Laptop, I suggest you go through the troubleshooting guide prepared below.

How to Fix Acer Aspire Laptop Freezing Issues?
I am sure this troubleshooting guide covers most of the Acer Aspire Random system crash reasons.

  1. Make Sure the Acer Aspire has the Latest Windows Version

    The first step to resolving sudden freezing problems with your Acer Laptop is to Update your Windows version.

    • Check the System tray at the right-hand bottom of the screen for Windows update warning.

    • Click on it to download the missing Windows update on your Acer Aspire Laptop.

  2. Check The Task Manager For CPU Usage

    • Press [Ctrl] + [Shift] + [Esc] buttons together

    • Right Click on the process with higher CPU usage and kill it.

      You can see how much CPU resources the Microsoft Compatibility Telemetry process takes.

    • Less CPU usage means fewer chances of overheating.

  3. View Reliability History

    Reliability Monitor on your Acer Aspire Windows 10 notebook will show the details of your recent system failures.

    • Type Reliability Monitor on Windows 10 Search and click on View Reliability History.

    • Reliability Monitor will review the reliability and problem history of your Acer Aspire Laptop.

    • Click on the red cross symbols to review the reasons for the Acer Aspire Failure

  4. Open Acer Care Center

    Acer Care Center is a beautiful and handy Application to detect any critical issues with your laptop.

    • Type Acer Care Center on Windows 10 search and click to open it

    • This App will show any critical issues in your notebook.

    • Click the Checkup to test the status of the Hard Disk Drive, Battery, and the network connection.

  5. Check for Malware Infection

    Virus infection on your Acer Aspire Notebook can cause an unexplained system hanging. You should run Windows Defender or any reputed AntiVirus software to test possible malware infections.

  6. Check Acer Aspire Primary Memory Problems

    By using the Windows Memory Diagnostics Tool, you can test the RAM modules for possible problems in your Acer Aspire Laptop.

    • Type Windows Memory Diagnostic on Windows Search and click to open it.

    • Click on Restart Now and Check for problems to run the tool

    To run this default Windows tool, follow the instructions provided in the link below.

    How to Check Computer Memory Problems Using Windows Memory Diagnostics Tool?

  7. Remove Dust Particles and Solve Overheating problems

    Please note that if you open the cabinet, Acer may revoke your warranty.

    You should clean your Acer Aspire Laptop by removing dust particles using compressed air.

    Make sure there is enough space for airflow to remove internal heat from your device while working.

Acer has a different series of laptops. Acer SF series does not have freezing issues reported compared to the ES1 series. SF series includes various models like Acer SF714-51T, SF514, SF515, SF314.

Another series starts with Acer SP513, SP515, SP314, SP111, Acer SW312-31-P946, A715, etc.

  1. How to Fix Disk Boot Failure?
  2. How to Enable Wireless Adapter?

If you ever face automatic rebooting issues, follow the instructions provided in the link below.
How to Fix Automatic Rebooting Issues?

They have high performing desktop version called Aspire Z3 All-in-One Desktop - AZ3-700-UR11 and Predator Triton 700 Gaming Laptop - PT715-51-732Q.

  1. What is Hard Disk S.M.A.R.T Command Failed Error?
  2. How to Do Port Forwarding On Cox WiFi Modem?
  3. How to Resolve Destination Port Unreachable?

The above troubleshooting steps for the Aspire ES series for system hanging can apply to the Acer SF714 and the rest of the models.


  1. Wonderful guide. Thank you for the solution. My Acer Nitro 5 laptop had this freezing problem. I solved it with your tips.

    1. Happy to know that you have resolved the freezing problems with your Nitro 5 laptop.

  2. After the Windows 10 update, my acer laptop shows no hanging problems. Thanks for the solution.

  3. thank you. It saved my time.

  4. @ Priya

    It is important to run your computer on the latest version of the OS to avoid issues.

  5. Thank you for this wonderful guide. You saved my day.

  6. @ Unknown

    I am happy to hear this article helped you.

  7. In my analysis, a pending Windows update can slow down laptops.

  8. i am really shocked of this hanging or freezing problem.

  9. I have tired all the above listed solutions but the freezing problem still continues

  10. Anonymous1:59 PM

    I also do suffer from same problem which results in many application errors like 0xc0000142 error, many types of exe errors resulting in web pages unresponsive and black screen occurs and aw snap,out of memory issue.........please help me with a solution of it

  11. I also do suffer from same problem which results in at a time many application errors like 0xc0000142 error, many types of exe errors resulting in web pages unresponsive and black screen freezing and aw snap,out of memory issue in web pages.........please help me with a solution of it


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