Today morning while connecting my PC to Internet using BSNL modem I received a message 'Error 769: The Specified destination is not reachable' and failed to access Internet. It seems like my computer was trying to connect through WAN miniport using PPPoE but failed to do so. So we can confirm this issue is related to PPPoE connection. This message shows additional buttons Redial, Cancel and More info and we can click on anyone of them. I clicked on redial but received the same failure message.
If you receive error 769 even after completing the steps mentioned above, you are advised to uninstall and reinstall adapter driver on your computer. After uninstall the currently installed software, you must use the latest version downloaded from the vendor website. To do this follow the steps mentioned in the link below.
Uninstall and Update Driver Installed
Possible Reasons for Getting Error 769
The major reason for "Error 769: The specified destination is not reachable" is wrongly configured network connection. If the network connection is configured as PPPoE for DHCP connection (means DHCP server is enabled on Modem), your computer will not be able to find the PPPoE server and you will get this message. Another possible reason is the disabled network card on your PC.
How to Fix Error 769
To fix Error 769: The specified destination is not reachable you should follow the steps below.- Make sure Network Card is enabled:
To enable Network Card in your computer follow the steps provided in the link below.
How to Turn On Network Card on Your Laptop
- Remove Extra PPPoE
Remove any PPPoE connection setup in Network Connection (If DHCP is enabled on Modem). There is no need to configure dual PPPoE to go online. If the modem is configured in PPPoE, you should delete all connections you have created on your PC using the username and password provided from ISP.
- Make sure Modem is working Properly:
It is advised to do a power cycle as an additional step to troubleshoot Error 769. To do proper power cycle follow the steps provided in the link below.
How to Power Cycle a Modem
- Reset Winsock: To know how to perform this follow the link below.
Steps to Reset Winsock on Your Laptop
If you receive error 769 even after completing the steps mentioned above, you are advised to uninstall and reinstall adapter driver on your computer. After uninstall the currently installed software, you must use the latest version downloaded from the vendor website. To do this follow the steps mentioned in the link below.
Uninstall and Update Driver Installed
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