Setup Cox Cable Modem And Troubleshoot Internet & WiFi Connection

Updated by: Alex George on December 15, 2017
Cox Communications is one of the leading Cable Internet Service Providers in the USA. They provide high-speed Internet plans for almost all type of users all over the USA. This tutorial explains how to set up Cox Cable modem by yourself and troubleshoot any network connection issues with their High-speed Internet. We also reveal small tricks to improve both download and upload speed of Cox cable broadband connection. They allow customers to use customer-owned modems to connect to the network.

However, if you are looking for Panoramic WiFi, you should go for Panoramic WiFi modem that comes as Cox rental modems which are installed by the company technicians.

How to Setup Cable Modem With Cox High-Speed Internet Connection

This article covers the instructions to configure cable modems which support DOCSIS 3.0 technology and above. Cox High-Speed Internet supports ARRIS / Surfboard modems, Asus CM16 modem, Cisco cable modems, Hitron-Zyxel CDA30360, D-link DCM301, Hitron-Zyxel CDA30360 modem, TP-LINK TC-7610, Linksys, etc..

You can read the configuration and troubleshooting steps with each of the models below.
  1. Setup & Troubleshoot ARRIS / Surfboard Modems with Cox Connection
    Cox supports various models of ARRIS / Surfboard modems like ARRIS / Surfboard CM8200, DG2460, SB6120, SB6121, SB6141, SB6180, SB6182, SB6183, SB6190, SB8200, SBG6400, SBG6580, SBG6700, SBG6782, TG1682, TM3402, WBM760 etc. Step by step instructions to connect Arris modem to Cox cable Internet and configure broadband access are given below.
    1. Connect Modem to Computer
      • Connect one end of coaxial cable comes with Arris modem to Cox cable wall outlet and the other end on the coaxial port of your Arris device.
      • Connect Ethernet port of Arris cable modem to LAN port of your Computer using an ethernet cable
      • Power on Arris modem and computer
    2. Self Activate Arris Modem With Cox Cable Internet
      • You can manually activate your Arris modem with Cox broadband by yourself. All you have to do is to visit the link below.
        http://www.cox.com/activate

      • For more technical assistance to activate Arris modem with Cox high-speed Internet, visit the online support page.
        https://www.cox.com/residential/support/self-activating-your-new-cox-equipment.html

      • If you face any problems while activating Arris modem with Cox, you can get immediate assistance by calling the support number 888-556-1193.

    3. Login to Cox Arris Cable Broadband Modem
      If you wish to access the Arris modem setup page from your computer, type the default login IP on the address bar of a browser. It is important to note that different arris modem models supplied by Cox have a different login IP address.

      To find default login IP Address of a Cox modem, follow the instructions provided in the link below.
      How to Find Default Cox Modem Login IP

      List of Cox Arris Modem Login IP Address and default username and password.
      Modem ModelLogin IPUsernamePassword
      Arris CM8200192.168.100.1
      Arris SBG7580192.168.0.1adminpassword
      Default Arris CM8200 modem login IP address is 192.168.100.1 and press enter. Without entering Username and password, you can access Arris CM8200 modem configuration page.

      However, if you have Arris SBG7580-AC modem and want to install Cox WiFi, you should use the IP address 192.168.0.1 and admin as default username. The default password is password.

    4. Setup Cox WiFi on Arris Modem
      After login, Click the Wireless 2.4 GHz or Wireless 5 GHz main menu button on the Arris Web Manager menu bar. Now under wireless basics, perform the following things.
      • Check the enable wireless checkbox. Now Cox WiFi is activated on Arris modem
      • On Wireless SSID field, change the default wireless network name and type a new name for your Cox wireless network.
      • To activate Cox WiFi protection, choose WPA2 on security mode field. Now enter the wireless key on the field below it.

  2. Setup Cox Internet With Asus Cable Modem
    Cox cable Internet supports Asus CM16 modem, and you can manually install Internet on it. Below steps explain how to connect and activate Cox broadband on Asus CM16 modem.
    1. Connect Asus Modem with Computer
      • Using a coaxial cable, connect Asus modem to Cox cable wall outlet.
      • Connect the Ethernet cable to CM-16 and Ethernet port on your computer.
      • Power on both Asus device and computer
    2. Self Activate Asus Modem with Cox Internet
      • You can manually activate your Asus modem with Cox broadband by yourself. All you have to do is visit the link below.
        http://www.cox.com/activate

      • For more technical assistance to activate Asus modem with Cox high-speed Internet, visit the online support page.
        https://www.cox.com/residential/support/self-activating-your-new-cox-equipment.html

      • If you face any problems while activating Asus modem with Cox, you can get immediate assistance by calling the support number 888-556-1193.

  3. Install Cox High Speed-Internet With Cisco Modem
    Cox communications support different models of Cisco modems. Some of them are Cisco DPC3000, Cisco DPQ3925, DPQ3212, DPC3825, Cisco DPC3010, DPC3008. Here we provide instructions to set a Cisco modem with Cox Cable Internet.
    1. Physical Connection of Cisco Modem with Computer
      • Using a coaxial cable, connect Cisco modem to Cox cable wall outlet.
      • Connect the Ethernet cable to Cisco modem and Ethernet port on your computer.
      • Power on both Cisco device and computer
    2. Self Activate Cisco Router with Cox Internet
      You can activate the Internet with your Cisco gateway by visiting the link below.
      http://www.cox.com/activate

    3. Login Cox Supplied Cisco Modem
      The default login IP of Cox supported Cisco DPQ3925 is 192.168.0.1, and you should keep both username and password fields blank.

    4. Activate Cox WiFi on Cisco DPQ3925
      • Once login to the setup page, click on Wireless tab
      • You should click Enable radio button near Wireless Network
      • Change the default name on SSID field and type a new name for your WiFi
      • Select WPA2 as encryption and type password at the pre-shared key field

  4. Setup Cox Cable Internet on DLink Modem
    Cox communications support DLink DCM-301 cable modem and you can install and activate broadband on it. Let us check how to connect D-link DCM-301 Broadband Cable Modem on your office/home and set Cox Internet on it.
    1. Connect D-link Modem to Your PC
      Follow the instructions provided above for other models and power on both D-link gateway and PC.
    2. Self Activate D-Link with Cox Internet
      You can activate Cox Internet on your D-link gateway by visiting the link below.
      http://www.cox.com/activate

      In cases, if you call the support to activate the device (support number 888-556-1193), you may need to register the MAC address of the D-Link modem. The MAC address is on a label on the bottom of the D-link device.

WiFi Troubleshooting

  1. How to Reset and Change Cox WiFi Password

    If you want to change the current Cox Wireless network password, follow the instructions below.
    1. Log in to the setup page

    2. Click on Wireless

    3. Go to Wireless Security

    4. Change the passphrase under WPA/WPA2 encryption with new password

  2. How to Find Cox WiFi Password

    If you forgot the current Cox wireless password, follow the instructions below to recover Cox wireless password.
    1. Look at the bottom panel of your modem and look for password/key.

    2. If you have changed the default password, visit My WiFi portal on Cox.com

    3. Log in to the wireless security page on your modem and check for the passphrase under WPA/WPA2 encryption


Important Tips

  1. Solutions to Slower Cox Cable Broadband Connection Speed 
    If you feel you are not getting a reasonable upload and download speed from your Cox Broadband Service, you may try the solutions provided below.

  2. Cox support number is 1-800-234-3993.

  3. Check Remaining Unused Cox Data Balance
    Once login to Cox account, you can check your unused data balance on data usage meter.

  4. Connecting Extra Router to Cox Network
    If you are looking for assistance to add additional routers to your Cox broadband connection, follow the instructions given in the link below.
    Connecting Multiple Routers to a Network

  5. Third Party Tools to Check Your Cox Connection Speed
    Cox supplies an in-house tool to verify the speed of your network. However, it is recommended to test and verify whether your Cox connection has stead upload and download speed as promised. You can use the tools listed below.
    Tools to Check Internet Upload & Download Speed

Author: Alex George

Author

Alex George is the Chief Editor and founder of CoreNetworkZ Tech Solutions. He is a senior software developer with 20 years of experience.

You can contact him at alex.george@corenetworkz.com.

FASTtelco is one of the leading Internet Service Providers in Kuwait. They provide high-speed ADSL broadband service to both business and residential users. This tutorial explains how to configure FASTtelco ADSL modem by yourself without the assistance from any experts and troubleshoot both Internet and wireless connection issues with FASTtelco router. Next part of this guide explains how to check FASTtelco Internet usage and pending bill payment by login to FASTtelco payment account and comparing the monthly data charges of various Fast telco broadband plans with competitors monthly charges.

How to Setup FASTtelco ADSL Modem

To install any modem/router with FASTtelco ADSL broadband connection, follow the instructions below.
  1. Connect FASTtelco Modem with Computer
    Make sure the LAN port of FASTtelco modem/router is connected to Ethernet port of Computer using an ethernet cable. Modem WAN port should be connected to Phone cable.

  2. Login to FASTtelco Modem Setup Page
    If you don't know the default login IP address of your FASTtelco modem or do not know the modem login username and password, follow the instructions provided in the link below.
    Find Default Login IP Of a Modem

  3. Click on New Connection button on Configuration/Setup Page

  4. Continue FASTtelco Connection Setup Wizard

    You will be asked to enter following FASTtelco ADSL parameters in different pages.
    FASTtelco Connection typePPPoA VC-Mux
    VCI value35
    VPI0
    IP ControlStatic IP
  5. Enter FASTtelco Broadband Username and Password. You will receive these details from FASTtelco support.

  6. Reboot FASTtelco Modem

Compare Fast Telco With Other ISPs in Kuwait
Choosing an Internet Service Provider from a list of ISPs in Kuwait should be based on your requirements. You should analyze your requirements with the packages offered from various ISPs in Kuwait. Here you can compare the Internet speed, broadband charges and quality of service from FAST telco with other companies in Kuwait. You may have a look at the chart below to compare Fast telco Internet with its competitors.
  QualityNet DSL Broadband Service in Kuwait   
Gulfnet Broadband Internet in Kuwait
Comparing Zain and Viva

FAST telco Network Connectivity Issues Solution

Once the modem is configured correctly, you will be able to access the Internet without any trouble on your devices. However, it is possible that sometimes you may face issues with connecting the Internet with your FASTtelco ADSL connection. The guide given below will assist you to find the reasons of not able to access the Internet from FASTtelco modem.
I Cannot Access Any Websites

Installing FAST Telco Internet With Second Router
FAST telco supplies its own modems from different vendors like Zhone, Belkin, Netgear, Linksys, Cisco etc. While configuring FAST telco Internet connection with Zhone router, Cisco router etc, you may find different user interfaces. The same problem happens while you add a second router to Fast telco modem. The below chart shows how to configure routers from Zhone, Netgear etc with FASTtelco modem.
  Setup D Link Router   
Setup Belkin Wireless Router
Setup Linksys Wireless Router

Important Points
  1. FAST Telco ADSL Broadband Monthly Plans
    You can see the latest FASTtelco ADSL Broadband Internet monthly charges for different plans based on data transfer speed from the link below.
    http://www.fasttelco.net/residential/

  2. Check Fast telco Connection Speed
    It is important to check your broadband speed once the fast telco modem is installed at your place. You can use the tools provided below to check fast telco download and upload speed.
    Online Tools to Check Internet Speed

  3. Customer Support
    FASTtelco Customer Support number is 1886666
    http://www.fasttelco.net/support/

  4. Fast telco Online Payment Page
    You can pay your pending FAST telco broadband bill by visiting the page:
    http://www.fasttelco.net/online-payment/

  5. Improve FAST telco Internet Speed
    There might be many reasons for not getting faster FASTtelco Internet connection. Follow the instructions given below to increase the fast telco broadband speed.
    Increase Internet Connection Speed

Author: Alex George

Author

Alex George is the Chief Editor and founder of CoreNetworkZ Tech Solutions. He is a senior software developer with 20 years of experience.

You can contact him at alex.george@corenetworkz.com.

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