I Cannot Go Online - Internet Connectivity Issues - problem in Access Internet

Some times you may face issues with accessing Internet from your computer. Daily I am getting emails and calls from my blog visitors and friends about the same question " I cannot go online". It is like he was going online perfectly from his computer till he added a new router in the network. Another scenario is changing the Internet Service Provider. Cannot go online after changing his ISP, or after adding a new network device connectivity issues starts etc. So I think it is better write a reference for my friends to answer all their questions about Internet connectivity Issues in a single blog post. Here I have arranged all possible solutions and troubleshooting steps for a normal Internet access issues. I here by make sure that the post should be useful for all the visitors irrespective of their technical knowledge.

Cannot go online - Complete Troubleshooting Steps

Here I am presenting common scenarios where you are not able to go online.

Scenario 1. Website (Google, Yahoo etc) is not Loading in my browser-cannot go online

In this scenario you are not able to access any websites in your web browser. Google,Yahoo etc are not loading in your computer.

Solution: Check whether you can ping Global DNS Server

To know more about it click on the link below.

I Cannot go online but ping global DNS Server

This should be your first troubleshooting step when you are facing issues with accessing Internet.

Scenario 2: I am not getting reply from Global DNS Server

This is another case of Internet connectivity issues where you are not getting any reply from Global DNS Server address. In this case to fix this issue click on the link below.

I am not getting reply from Global DNS Server

Scenario 3: My router is connected properly but Modem is not online

This is a situation when you are not able to go online, while ping your router you are getting reply. Ping to your modem is not giving any reply. In this situation follow the steps in the link below.

I am getting reply from Router but no reply from Modem


Scenario 4:Modem is online but my computer is not able to access Internet

This is the situation where your modem is online but your computer is not able to access Internet. This issue can happen if your local network is not configured properly. So to check whether your local computer network is configured properly click on the link below.

How to check my Local Network Connection and fix the issue

Scenario 5: Your computer TCP/IP is corrupt and not able to connect to a network

This is the case where your computer's TCP/IP settings is corrupt and your computer cannot connect to any network. So your computer is not able to access Internet.

Solution: Fix TCP/IP issues in your computer

Scenario 6: Slow Internet Connection Issues

If you are facing slow Internet connection issues click on the link below.

I am facing slow Internet connection issues



If your Internet access issues not fixed even after following all the steps mentioned above ,please post your issues here.

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