Error 1747 : The Authentication Service is Unknown in Vista

Yesterday I encountered a strange error with Windows Vista laptop while troubleshooting WiFi connectivity problems. We were at a public hotspot but his laptop failed to join the network. It displayed a message Windows cannot find wireless networks. While opening Dell Wireless utility, it shows the status of Dell adapter as disabled. However, in Device manager, it shows the device is working properly. Possible issue might be with Wireless Zero Configuration service. For Vista and later versions, WLAN AutoConfig is doing the same function. We accessed services page and found the the specific service in stopped state. We pressed the button start but it failed with a strange error. It is given below.

Service cannot be started Error 1747 : The Authentication Service is Unknown


Though it was the first time I encountered such an error, we fixed it quickly. This tutorial explain how to deal with the error Service cannot be started Error 1747 : The Authentication Service is Unknown and solve it quickly.


Troubleshooting steps
  1. Make sure Wireless button on the laptop is ON

  2. Check Firewall settings

    Faulty settings on the Firewall installed on your computer may prevent it from accessing Internet. So for troubleshooting purpose we need to disable it.

  3. Services must be running with full permissions

    It is important to make sure the services are running on the PC with full permissions. To verify it, follow the registry path and make sure your current user has full permissions.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services


  4. Try Windows Socket reset

    To do tit, type the following command on DOS prompt and press enter.

    netsh winsock reset

    To go with advanced Windows Socket permissions follow the registry.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2

    Right click on the registry entry and click on permissions. Make sure that Winsock and Winsock2 has full permissions. Before testing with Registry, I recommend you to read the article provided below by visiting the link.
    How to Backup Registry


  5. Perform clean boot

    While clean boot, check if any third party software is causing the issue or not. If any third party is causing the issue try system restore to a date before the date when that particular software installed. To do it, I suggest you to follow the instructions provided in the link below.
    How to Perform Clean Boot

  6. System Restore

    Do System Restore to a day when the wireless was working(Before the error 1747). If still the issue persists we need to perform the final parts of solutions.
    System Restore Lessons

  7. Run Windows Update

    If you are using Windows Vista on your computer ,upgrade it to Windows Vista SP1. Even if the issue persist we need to reinstall the OS on your computer. So the last resort is:

  8. Reinstall Windows Vista on your computer.

Resources
  1. How to Access Services Window

  2. PING: Transmit failed. General Failure

9 comments:

Anonymous said...

Lol... you rock. Permissions to services did the trick. Where to learn how to tweak the registry ?

Siju George said...

It is happy to know that your issue is fixed. Always careful while tweaking with registry :)

Anonymous said...

Great! netsh winsock reset did it for me. Thanks, you spared me a lot of pain :)

Celia said...

Thanks! thanks a lot!
you´re a genoious!!

Anonymous said...

Thanks a lot. Your post prevented a lot of frustration and loss of entire day.

Anonymous said...

This worked for me as well. Something else that i noticed was that, Under HKEY_LOCAL_MACHINE->System->CurrentControlSet->Services->EventLog (Right click on EventLog and select Permissions), I noticed that an unauthorized user account got created automatically and I went and deleted it. I think that must have helped as well.

Anonymous said...

This fixed the problem which I had. Thank you

Joy Montefusco said...

You are a superhero. Was about to put this machine in a trash compactor. Thank you!

Miguel Valbuena said...

Thanks, I was having problems with a wireless adapter and the system restore to a previous date solved it.