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Error 628: The Connection was Terminated by the Remote computer before it could be Completed

Today while trying to access the Internet, I received a message " Error 628: The Connection was Terminated by the Remote computer before it could be completed". My computer was prevented from going online. This message window has two buttons redial and cancel. When I clicked on the redial button, I received the same error message. To close the window I had to click the cancel button.


Reasons for Error 628
While searching for the reasons for this issue, experts say it can happen due to the following reasons.
  1. Modem driver issues

  2. Signal loss

  3. Faulty Firewall Settings
In mobile broadband connection, there is a chance of signal loss and it can lead to the Error 628. Other two important reasons are faulty firewall setting in the user computer and an outdated modem driver.
628: Terminated by the Remote computer before it could be completed

The solution for Error 628: Connection was Terminated

Now let us check how to resolve this issue. The solution for Error 628: The Connection was Terminated by the Remote computer before it could be completed is given below.

  1. Check the modem Connection

    • Check the signal strength shown in modem access manager

    • Check whether the modem is connected properly

    • Unplug the modem and replug

  2. Check Whether the Driver is installed properly

    If the modem driver is not installed properly, you may receive "Error 628: The Connection was Terminated by the Remote computer before it could be completed". To check if the driver is installed properly, follow the steps below.

    • Click on start

    • Click on Control Panel

    • Go to System and Maintenance

    • Go to Device Manager

    • Check for Modem

    Now check the status of the device. Make sure the driver is installed properly.

  3. Update Driver

    The most important solution for "Error 628: The Connection was Terminated by the Remote computer before it could be started" is to update the modem driver installed on your computer. To learn how to do this, follow the steps mentioned in the link below.
    How to Update Driver

  4. Make sure no applications block connection

    If Firewall is installed, make sure it is not blocking your Internet connection. You can check this issue by disabling firewall for 10 minutes.

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Alex George
Alex George has Engineering graduation in Computer Science and an MBA in Finance. He had been working as a senior Network Engineer for ten years. His specialization is in Cisco products. Traveling is one of his hobbies and visited various places as part of his onsite work. He visited different places as part of his onsite work like New York, Dubai, London, etc. Right now Alex is a director of one of the leading career development firms in India, which trains students for UPSC, SSC, and PSC examinations. He guides a lot of students to get selection for various prestigious institutions like CBI, Income Tax Department, etc. Alex George is a stock market investor and a very active intraday trader. Engineering Background: He has a B.Tech in Computer Science and Engineering and passed different network and security courses like CCNA, CCNP (Security), CEH, and various Microsoft certifications. Finance Background: Alex has an MBA in Finance. He is an active intraday trader and a Share Market Investor. Webmaster Skills: Alex is a blogger since 2004. He has a working knowledge of HTML, CSS, PHP, and JavaScrip.