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Error 777 :The Connection Attempt failed due to Remote Computer Out of Order

For the last few weeks, I have been getting an error message "Error 777: The Connection attempt failed because the modem (or other connecting devices) on the remote computer is out of order" while connecting to the Internet. I use Huawei Access Manager to connect to the Internet because the modem provided by Tata Photon Plus is from Huawei. Mainly the issue occurs in evening (that means the peak time) and the error message prompt me to either redial to connect to the Internet or cancel. Here I would like to share the major reasons of "Error 777: The Connection attempt failed" and its possible solutions. After few attempts, I would be able to go online but in some worse cases, I waited hours to get rid of the error.

If you are not sure how this error message looks like, have a look at the screenshot provided below.

Error 777: The Connection attempt failed because the modem on the remote computer is out of order


Reasons for Error 777: The Connection Attempt failed

The possible reasons for "Error 777:The Connection attempt failed because the modem (or other connecting device) on the remote computer is out of order" are:
  1. Usage of the incorrect driver for your modem

  2. The number dialed by your modem is blacklisted

  3. Outdated modem driver

In addition to the above-mentioned reasons, I am getting this error message only in peak time. So I assume, the network usage can also be a factor but I am not sure.
  1. Configure Airtel Broadband Modem
  2. Idea 4G APN Settings
  3. Destination host unreachable


The Solution for Error 777: The Connection Attempt failed

The major reason for "Error 777: The Connection attempt failed because the modem (or other connecting device) on the remote computer is out of order" is faulty modem driver. However, in my experience just restarting the computer itself fixed this issue. So here I would like to share a practical guide to fix this error message.

  1. Unplug the modem and reconnect (If you are using USB modem or external modem )

  2. Restart your computer

  3. Update the driver

  4. Uninstall the current modem and reinstall it with the latest driver available.

Remedy Recommended by Readers

Two Airtel 4G dongle users ( allsubs99 & Ramesh Nagaraj ) shared their solution to fix this issue. According to them:
  1. Open the Airtel 4G Dongle utility

  2. Find out the Connection Type

  3. Change the connection type from RAS to NDIS
If the issue persists, it is advised to contact your ISP to fix it. Some of the related issues and solutions are provided below.
  1. Error 718: The Connection was Terminated
  2. Error 619: A Connection to the Remote Computer Could not be Established
  3. Error 619: A Connection to the Remote Computer Could not be Established
  4. Error 628: The Connection was Terminated by the Remote computer
  5. Error 797: A Connection to the Remote Access Server was not Made
  6. Error 651 :The Modem (Connecting Device) has Reported an Error

Comments

arora said…
i m still facing the same issue, after applying several attempts.
Admin said…
If you are still getting the error code 777 with remote computer out of order message even after following all the steps mentioned in this article, the issue might be at ISP end. I recommend you to contact technical support of your ISP to resolve the issue.
Anonymous said…
got to setting --> open network setting there change "Tata Whiz" to Tata photon :)

Enjoy!!

_ Funnyz India
RAHUL YEOLE said…
I am facing same issue wit d link dongle. how can I solve
Ramesh Nagaraj said…
I saw the same error message when using Airtel dongle. My solution:

a. Opened the Airtel utility
b. Find the connection type and change from RAS to NDIS

The connection then is successful. Not sure if this will help TATA users.

Good luck.
allsubs99 said…
I use a Huawei dongle and faced the same error message. The way I overcame this:

a. Find out the option [in Airtel 4G dongle UI] which lists the connection type
b. Change the connection type from RAS to NDIS

I am not sure if TATA dongle users have an option to change the network type options. Hope this helps
Alex George said…
@ allsubs99 & Ramesh Nagaraj

Thanks for sharing your solutions.