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Facing Connection Issues With Tata Photon & Increase Lower Speed

I have received many comments on my previous tutorial Tata Photon Plus review and most of them are related to Photon connection issues and frequent disconnections from Internet. Majority of Tata Photon users are satisfied with the Internet connection speed and services but some users are not. This article covers the major reasons for getting slower connection speed from  products like Tata Photon Plus, Whiz, Photon 3G,  3G+ and Photon Max. In addition to the speed issues, some users get the error connection terminated when they connect Internet using  USB modem. Some users get other error messages with error codes like error 633, error 769, error 777, error 718 etc.

Reasons For Tata Photon Connection Issues
  1. No Coverage at Your area

  2. Having Obstacles like Buildings, Thick Walls etc

  3. Too many users at your area

  4. DNS Issues cut down the speed

  5. Issues on your computer like software conflicts, compatibility issues etc

  6. Long distance between you and Tata  tower

How to Solve Tata Photon Connection Problems
  1. Disconnect and Reconnect  USB Modem

  2. Clear Computer Cache and Temp files

    It is a good practice to clear cache and temp files on your PC when you face trouble with net connection.
    How to Delete Temp Files and Prefetch Files On Windows

  3. Signal Strength & Obstacles

    Make sure signal strength is good and have no physical obstacles like thick walls or building which blocks the signal.

  4. Check Preferred Network Mode

    Make sure you have selected the preferred network mode hybrid on modem settings.

  5. Check Speed Booster Status

    If you are subscribed to an unlimited package from them, you will get minimum speed only after completing the validity of speed booster. So you must check the current status of your connection on your account.
    How to Check Tata Mobile Broadband Account Status and Settings

  6. Change DNS Settings

    In many cases slower responding default DNS settings on modem slower the connection speed. To remedy it follow the instructions provided in the link below.
    How to Fix DNS Issues On Tata USB Modem

  7. Reboot your computer and check for the connection issues

  8. Check Compatibility

    Make sure the Tata broadband Dialer Installed on your computer supports the Operating System.

  9. Contact Technical support using the number: 1800 266 121

Photon Max Shows Full Signal Strength But Failed to Connect
Some Tata Photon users see full signal strength but having difficulties in connected to the network. In most cases the reason for connection failure is wireless interference or high number of users even though Photon Max is showing full signal strength on your computer.

Tata Photon Max Connection Error Codes & Solutions
Tata Photon Plus and Max shows error codes when USB modem fails to connect to the network. These error codes helps us to troubleshoot the issues and fix them. Some of the common Tata Mobile Broadband error codes and solutions are provided below.
  1. Error 777 :The Connection Attempt failed due to Remote Computer Out of Order

  2. Error 651 :The Modem (Connecting Device) has Reported an Error

  3. Error 619: A Connection to the Remote Computer Could not be Established

Getting Lower Speed From Tata Photon Max
Some users complain about getting lower speed from Tata Photon Max and Plus services. Even they says, Tata Max users might get minimum of 512 kbps and Photon Plus users must get minimum 256 kbps. It is valid for users with unlimited plan even after completing their speed booster plan. For example if the speed booster of an unlimited user is 5GB, he will get a speed of 256kbps for Photon Plus and 512 kbps for Max service. So to troubleshoot the lower speed from them, follow the steps below.
  1. Check whether your Speed Booster Pack is reached. If yes you will get slower connection.

  2. Make sure your computer with modem is not behind a thick wall

  3. Clear computer Cache and Temp files

  4. Make sure no other programs installed on your computer is consuming bandwidth. Eg: torrents, software updates etc

  5. Make sure your laptop is not infected

  6. System tweak to improve Tata mobile broadband speed. To perform it, visit the link.
    How to Improve Internet Speed On Your Computer

No:Recent Tutorials
1 Supported Tata Mobile Broadband USB Modem in Linux
2Fix DNS Issues in Tata Photon Plus USB Modem
3 Steps to add Open DNS in Ubuntu Linux
Generations and distributions of Linux distros
PPOE configuration in Ubuntu Linux
How to Setup DSL Connection On Fedora Linux

Comments

Vinayak said…
Thank you sir,

I was only getting Photon Whiz speed for my Photon Plus connection. After reading your guide only I know, I can change the mode to hybrid. Now I am getting full speed (not full but better than before) from my Photon connection.
Admin said…
Thanks for your comment Vinayak
my tata photon device is showing maximum signal strength but the internet is very slow.. what can be the reason behind this? and what should i do to get back my the fast connection?
we have been encountering slow internet issue even if there is full signal strength. why is this happening and what should be done to avoid it?
Alex George said…
@Swetaparna

It is possible to have slower speed even if you have full signal strength when maximum number of users are using the same network under your tower. You must notify this issue to Photon customer support.

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